Balconi

Privacy Policy

When you visit www.balconiuk.com (“Website”), we treat your personal data with the same care and attention that we put into our products.

We take your privacy seriously and are committed to looking after your personal data, in line with this Privacy Policy and all applicable data protection laws, including the UK GDPR (“Data Protection Laws”).

This page explains what personal data we collect from our Website visitors, how we use it and what rights you have in relation to your personal data. 

Who we are

We are Rowse Honey Limited (a company registered in England with company number 01024018), trading as Valeo Foods UK (“we”, “us”, “our”).

We are the data controller in respect of your personal data, which is collected and used, through your use of this Website. This means that we decide how we use your personal data that we collect via this Website.

Got a question? We’re always happy to help: privacy@valeofoods.co.uk

What personal data we collect

We may collect the following personal data from you via this Website or through your interactions with us related to the Website:

  • Your details – name, email, address and phone number; and

  • Technical Data –browser details, IP address, timestamp, requested URL and referring page of users.

 How we collect it

 When you share it with us

You might give us your details when you:

  • Enter one of our prize draws or promotions;

  • Contact us with a question, comment, or idea; or

  • Ask for data about our products.

While you're browsing our Website

To make our Website work and keep it secure, we and some of our partners process basic technical information when you visit or interact with the Website. This includes:

  • Your IP address- which is needed so Website content can be sent to your device;

  • Our hosting provider processes standard technical information (such as IP addresses, timestamp and browser requests) to deliver and protect the Website; and

  • Our content provider, processes similar technical information such as IP address and browser details so that our webpage content and images can be delivered to you.

We only use this information to operate, deliver, and secure the Website.

Personal Information about others

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How we use your personal data

Data Protection Laws requires us to have a legal basis for collecting and using your personal data.

We use your data to:

Purpose

Type of Data

Legal Basis

Reply to your messages and communicate with you

Identity Data

Contact Data

This is in our legitimate interest (i.e. the provision and support of the Website)

To manage feedback and queries and provide customer support.

Contact Data

Identity Data

This is in our legitimate interests (i.e., the provision and support of the Website and service and improvements and development of our business operations).

Run prize draws and promotions and send out prizes

Contact Data

Identity Data

This is to perform a contract between you and us.

To deliver and administer the Website, and to protect our business and this Website (including delivering content, troubleshooting, testing, system maintenance, support and hosting of data)

Technical Data

Identity Data

This is in our legitimate interests (i.e., the provision and support of the Website and service and improvements and development of our business operations).

Who we share your personal data with

We do not share personal data with third parties unless certain safeguards and contractual arrangements are in place.

We may share your personal data with:

  • Other companies in our Valeo Foods UK group and its affiliate companies. These companies will process your personal data in accordance with this Privacy Policy and all applicable Data Protection Laws.

  • Trusted partners who help us run things smoothly- these are companies that provide technical assistance and support and perform other functions to support our Website, sales and marketing activities.

Our third-party service providers also include our marketing partners, our Website hosting and content partners, legal partners and fulfilment partners. In some cases, third party providers will be acting as a data controller of your data and therefore we advise you to read their Privacy Policy. If any of our third-party service providers shares your data with us, we will use it in accordance with this Privacy Policy.

All trusted partners may have access to personal data if needed to perform such functions but will only be permitted by us to use such personal data for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

A third party - due to a sale of some or all of our business or assets or as part of any business restructuring or reorganization, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We reserve the right to use or disclose any personal data as needed to satisfy any law, regulation or legal request, to protect the integrity of the Website, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation.

Save for the examples above, we do not transfer or disclose personal data we have collected from you in connection with our Website activities, to third parties outside of our group of companies.

When your data travels

Sometimes, your data may be processed outside the UK. For example to a company within the same group as us.

If it does, we make sure it’s protected with the right safeguards—so it’s always handled with care.

Data Protection Laws imposes restrictions on the transfer of personal data outside of the UK but such transfers can be made if the country to which we transfer the data has an adequate level of protection for your rights, there are appropriate safeguards or a contract is in place allowing the transfer to take place, you have provided your consent or the transfer is necessary for reasons set out in the Data Protection Laws.

Some countries may not have similar Data Protection Laws to the UK. If we transfer your data outside of the UK in this way, we will take reasonable steps and implement relevant measures to make sure that appropriate security steps are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy and in accordance with the Data Protection Laws.

These measures generally include either transferring personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or, transferring personal data to a country where the recipient has agreed to the UK’s International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses and any other appropriate safeguards. In addition, a Data Transfer Risk Assessment (“TRA”) or a Data Protection Impact Assessment incorporating a TRA may be carried out.

Younger visitors

Our Website isn’t designed for children, and we don’t knowingly collect their data.

Cookies (the digital kind!)

We don’t use cookies or similar technologies such as tracking pixels or web beacons, on this Website.

Please note that if you use any hyperlink on our Website to visit another third-party website, cookies may be used by the third-party website provider when you arrive at the third-party website (please see the third party’s website cookie policy and privacy policy for details).

Keeping your personal data safe

We take security seriously—it’s baked into everything we do. We ensure that we comply with Data Protection Laws by using appropriate technical and organizational measures to keep personal data secure.

We use:

  • Secure systems, firewalls, and protections; and

  • Regular checks to keep everything safe.

While the internet isn’t perfect, we aim to keep your data protected.

How long we keep your personal data

We don’t hold onto your data longer than needed. We will retain your personal information for as long as is necessary for purposes for which it was collected. The precise period will depend on the reason why it was collected. For example, for Prize Draw information we may retain personal information of winners, until prizes are sent out and a reasonable period after or as long as the law requires.

Once the retention period for each situation has expired, we will take all reasonable steps to destroy or erase from our systems all personal data that we no longer require in accordance with all our applicable record retention schedules and policies.

Your rights

You have rights under Data Protections Laws to:

  • See what data we have about you;

  • Ask us to correct anything wrong;

  • Ask us to delete your data;

  • Limit how we use it;

  • Say no to certain uses;

  • Move your data elsewhere;

  • Withdraw consent at any time; and

  • Right to complain to the data protection authority.

For more information about your rights under Data Protection Laws please visit: A guide to individual rights | ICO.

If you wish to exercise any of the rights set out above, please contact us- see the questions or concerns section below.

What we may need from you 

If you do wish to exercise any of the above rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.  

Questions or concerns?

If you have any questions, concerns or complaints about this Policy and/or our collection or use of personal information in relation to this Website, then please contact our Data Protection Officer on privacy@valeofoods.co.uk or at 9 Perseverance Works, Kingsland Road, London, E2 8DD.

If you’re still not happy, you can contact:
Information Commissioner’s Office (ICO),the UK regulator for data protection issues.
www.ico.org.uk

However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint. 

Updates

We may refresh this policy from time to time—like perfecting a recipe—so it always stays up to date.