Balconi

Terms of use

Website Terms of Use

Welcome to balconiuk.com (“Website”) — we’re delighted you’ve stopped by.

Think of this space as a little taste of our world, where you can explore our snacks and inspiration.
These terms are here to keep everything running smoothly. By continuing to browse, you’re agreeing to them.

1. Who we are and how to contact us

This Website is brought to you by Rowse Honey Limited (a company registered in England with company number 01024018), trading as Valeo Foods UK (“we”, “us” “our”).

Our registered office is:
9 Perseverance Works
Kingsland Road
London, England
E2 8DD

Our VAT number is: GB537596893

If you’d like to get in touch, we’re always happy to hear from you: balconi@customerservicesteam.co.uk

2. Using our Website

We’ve created this Website to be a welcoming place to discover what we do. By using it, you’re agreeing to use it fairly—so everyone can have a smooth and positive experience.

3. The information we share

We aim to keep everything on our Website fresh, helpful and easy to digest—from product details to brand stories.

That said, sometimes things change, and details can occasionally be updated or corrected. This means that we don’t guarantee that everything will always be accurate, complete or up to date and we do not accept liability for any statement, inaccuracy or omission that may be on this Website.

4. Keeping things running smoothly

We do our best to keep the Website available and working nicely—like making sure everything in the kitchen runs to plan.

However, there may be times when we need to:

  • carry out updates;

  • fix technical issues; or

  •  improve things behind the scenes.

This means that we don’t guarantee that the Website (or parts of it including content) will always be available or be uninterrupted. We may have to suspend or withdraw the availability of all or any part of our Website at any time, due to business and operational reasons.

5. Updates and changes

From time to time, we may refresh or change the Website—adding new content or improving what’s already there.

This helps keep things up to date, but it does mean content may change or be withdrawn without notice.

6. Your privacy matters

We treat your personal information with care. If you share any personal information with us:

  • it will be handled in line with our Privacy Policy; and

  • cookies – we do not use cookies or similar technology on this Website. Please see our privacy policy for more details.

As with any Website, please keep in mind that sharing information online is never completely risk‑free.

7. Exploring beyond our Website

We may occasionally link to other websites or applications we think might be worth adding to your recipe collection.

While we hope they’re worth a visit, we don’t control the contents of such websites or applications, or the information they contain and don’t give any guarantees as to the information they contain.  We don’t accept responsibility or liability for any loss or damage that might arise if you do use the links on our Website to connect to other websites or applications. 

8. Website safety

We take reasonable steps to keep everything on this Website running safely. However, we can’t guarantee the Website will always be free from bugs or viruses, so it’s a good idea for you to keep your device protected.

9. Intellectual Property

All of the intellectual property rights used on this Website such as trade marks and copyright are used under licence from Balconi S.p.A (Italy) or our third-party licensors.

Nothing contained on this Website grants any licence to you or others, to use any trade mark, copyright or other intellectual property rights displayed on this Website.

You’re welcome to:

  • browse and enjoy the content; and

  • download or print it for your own personal , non-commercial use only.

You accept that you should not reuse, adapt, sell, reproduce or share any Website content  commercially without permission.

10. Using the Website respectfully

We want this to remain a warm and welcoming table for everyone and to assist with that, you agree:

  • to comply with all applicable laws whilst using this Website;

  • not to upload anything harmful (like viruses); and

  • not to interfere with how the Website works.

11. Liability

The Website and its content are provided “as is”, without any express or implied warranties, including warranties of quality, fitness for a particular purpose or non-infringement.

To the extent allowed by law, we are not liable for any losses (whether direct, special, indirect or consequential) or damages of any kind resulting from:

  • using (or not being able to use) the Website;

  • the use of any information and/or content obtained directly or indirectly from this Website;

  • visiting other websites and/or applications using links on our Website; and

  • technical issues, bugs or viruses that may corrupt or affect your computer equipment or other property on account of your access to, use of, downloading or browsing this Website.

12. Legal information

These terms are governed by English law, and any disputes will be handled by the courts of England and Wales.

If you’re visiting from outside the UK, please make sure you follow any local laws that apply. We make no representation that material on the Website is appropriate or available for use in locations outside the UK.